My Boxes Were Perfect When I Sent Them, How Did They Get Damaged?
My Boxes Were Perfect When I Sent Them, How Did They Get Damaged?
Supplies that are not packaged well with lots of packing materials increase the chances of being damaged in transit. Most of the damaged supplies we receive are damaged during transit.
The #1 reason they are damaged in transit is that there was not enough packaging material inside the box or the box was not sturdy. That's how they get damaged. If there is room between your supplies to move when the courier moves the box from truck to plane, from plane to truck, from one location to another, the boxes inside shift and move around. Depending on the force used when moving the boxes during transit, they may be slightly damaged or heavily damaged.
To avoid these damages, we strongly recommend using a sturdy box and putting all your supplies back to back inside the middle of your box and then filling the remainder of the box with packing materials so NOTHING MOVES after you close the box and shake it. This little tip avoids 99% of all damage in transit. Please watch the video below to explain this tip for your convenience.
If the supplies we receive are different from the submitted quote, including those that arrive dinged or damaged, we may adjust your quote and payment to reflect what was actually received. For instance, if your quote specified boxes with an ...
Great question—this is something we’re frequently asked! We aim to purchase supplies in mint condition so we can offer full payment. However, we understand that some items may arrive dinged or damaged for various reasons. We are happy to buy these ...
Yes, we do reimburse shipping costs if you use your own postage. To get reimbursed, please ensure the postage amount is visible on the box (USPS label) or provide us with a receipt. Without a receipt or visible postage amount, we are unable to ...
We process payments within one business day of your package arriving at our facility. For example, if your box is delivered on Thursday, payment will be made by Friday before the end 4PM AZ time. If it arrives on Friday, payment will be processed by ...
We offer 6 different payment methods that you can select during checkout. We pay 1 business day after we receive your supplies and send you an email notification once your supplies and payment processing has been completed. The payments we offer are: ...